Returns and Exchanges

Casa Cinta is dedicated to quality products and excellent customer service. Our after-sales team responds quickly, usually within 24 business hours. If you need help after your purchase, email us at support@casacinta.com.

  • Eligibility:
  1. You may return items within 15 days from the date of delivery.
  2. All items must be in new and unused condition and returned in their original packaging.
  • Initiating a Return:
  1. To initiate a return, please contact our customer support team via email at support@casacinta.com.
  2. Include the following in your email:
  • A photo of the received items.
  • A brief description of your reason for the return

  • Return Address:

A customer support representative will respond promptly with the return address.

  • Return Shipping:

Customers are responsible for return shipping charges. We recommend using a trackable shipping method to ensure safe delivery of returned items.

  • Refund Processing Time:

Upon receipt of the returned items, please allow 1-5 business days for us to process your refund or exchange.

  • Tracking Information:

To facilitate the refund process, please provide your return tracking number by replying to the confirmation email from our customer support representative.

  • Refund Timing:
  1. Refunds may take an additional 5-10 business days to appear in your account, depending on your card issuer or billing cycle.
  2. Certain items may be exempt from our standard return policy. To be eligible for a return, the following conditions must be met:
  • Condition of Items:
  1. Items must be unworn and unwashed.
  2. They should be returned in their original packaging.
  • Damage-Free:
  1. All returned items must be free of damage.
  • Special Exceptions:

Some items may qualify for one-time special exceptions at the discretion of our customer support team. Please contact us at support@casacinta.com for more information.


Your satisfaction is our utmost priority, and we are dedicated to assisting you throughout your entire experience. If you have any questions or need help, please don’t hesitate to reach out to our customer support team. We’re always here to ensure you have the best possible experience!